Working black friday retail was hell on earth, a customer came in with an item they bought two years ago. No receipt. Item clearly used and worn. They wanted to return it. I explained our return policy: 30 days with a receipt. This was way past that. Their response? "Yeah, but you have good deals today and I want store credit to buy new stuff" That's it. That was the reasoning. They genuinely thought black friday deals meant they could return something from 2019 and use the credit to shop today's sale. The entitlement was breathtaking. I called a manager. They backed me up. Customer left angry and muttering about "bad customer service" Retail during the holidays is a different dimension.